Terms & Conditions
These Terms & Conditions explain the rules that apply when you browse, shop, place an order, make a payment, or use customer care services provided by ZanSpice Food.
Please Read Before Ordering
By using this website or placing an order with ZanSpice Food, you agree to these terms. If you need clarification, contact our customer care team before completing your purchase.
+255 782 246 286 WhatsApp Customer CareSimple Rules for Shopping With ZanSpice Food
These terms cover website use, product information, orders, payments, delivery, returns, refunds, account responsibilities, and customer support.
Your Agreement With ZanSpice Food
Please review the following sections carefully. They are intended to explain how orders and services are handled when you shop with us.
Using Our Website
You may use the ZanSpice Food website to browse products, review product information, manage your cart, place orders, make payments, and contact customer care. You must not misuse the website, interfere with its normal operation, attempt unauthorized access, or use it for unlawful purposes.
Accurate Information Is Required
When creating an account, checking out, requesting delivery, or contacting customer care, please provide accurate and current information. This may include your name, phone number, email address, delivery details, and order information. Incorrect or incomplete details may delay order processing or delivery.
Product Information and Stock
We aim to present product names, descriptions, images, prices, and availability as accurately as possible. Product packaging, appearance, or presentation may occasionally differ from website images. Products remain subject to stock availability.
Pricing
Prices displayed on the website are the prices presented to customers at the time of browsing or ordering, unless a clear correction is required. Any applicable offer, discount, or sale price will be shown on the relevant product or checkout page.
Placing an Order
An order is submitted when you complete the checkout process. We may need to verify order details, payment information, product availability, or delivery information before the order is fully processed.
Payment Processing
Payment methods available at checkout may be handled through external payment providers. Customers are responsible for ensuring that payment details are correct. An order may remain pending until payment has been confirmed successfully.
Delivery Information
Delivery is arranged using the information provided with the order. Paid orders above TZS 50,000 qualify for free delivery under the current ZanSpice Food delivery offer. After payment, our team may call you to confirm the delivery details, and you may also contact us by phone or WhatsApp for delivery assistance.
Read Delivery Information →Order Problems
If you receive an incorrect, damaged, missing, or otherwise problematic item, contact ZanSpice Food customer care as soon as possible. Each request is reviewed using the order information and circumstances provided. A return, replacement, or refund may be offered where appropriate after review.
Read Returns & Refunds →Opened or Used Food Products
Because ZanSpice Food sells food, grocery, and related products, some opened, used, consumed, or improperly stored items may not be suitable for return for food-safety and quality reasons. Please contact customer care before returning any affected product.
Keep Your Account Secure
If you create a customer account, you are responsible for keeping your login details confidential and for activity performed through your account. Contact us if you believe your account information has been compromised.
Personal Information
Information provided through the website may be used to process orders, payments, delivery, customer care requests, account services, and other necessary business operations. Please review our Privacy Policy for additional information.
Read Privacy Policy →Payment and External Services
Some website functions may rely on third-party providers such as payment gateways, messaging services, maps, or other external services. Their own terms and privacy practices may apply when you use those services.
Website and Service Changes
We may update products, prices, website features, delivery information, offers, or customer care processes when necessary. Temporary technical interruptions may also occur. We aim to restore normal service as soon as reasonably possible.
Changes to Terms & Conditions
ZanSpice Food may update these Terms & Conditions when business processes, website features, or applicable requirements change. The version displayed on this page is the version available to customers at the time they visit the website.
Contact ZanSpice Food Customer Care
Our team can help clarify order, payment, delivery, return, or account-related questions.