Privacy Policy
This Privacy Policy explains how ZanSpice Food handles personal information provided when you browse our website, create an account, place an order, make a payment, contact customer care, or otherwise use our services.
Your Information Matters
We use customer information to provide and support our shopping, ordering, payment and delivery services.
Please Read This Policy Carefully
By using our website and services, you provide information that may be needed to process orders, provide customer support and operate our services.
Information You Provide to ZanSpice Food
Depending on how you use our services, information you provide may include your name, email address, telephone number, account information, delivery details, order information and messages sent to customer care.
Information used to create and manage your customer account.
Products ordered, order references and information needed to fulfil your purchase.
Contact and location information provided so an order can be delivered or coordinated.
Information contained in enquiries, complaints, returns or refund requests.
Why We Use Your Information
We may use information you provide to operate ZanSpice Food services and respond to your requests.
Process, manage and support customer orders.
Coordinate delivery and communicate about an order.
Provide account and customer-care support.
Review returns, replacements, refunds or product concerns.
Maintain the security, reliability and operation of our website and services.
Maintain business records and comply with applicable requirements.
Payment and Transaction Information
When you place an order, ZanSpice Food may process or retain information associated with the order, such as the amount, order number, payment status and transaction or payment reference needed to identify the payment.
Electronic payments may involve payment service providers. Information handled directly by a payment provider may also be subject to that provider's privacy and security practices.
Cookies, Sessions & Technical Data
Our website may use cookies, sessions and similar technologies required for features such as authentication, shopping carts, security and maintaining your activity while navigating the website.
Technical information such as IP address, browser or device information and request information may also be processed for website operation, security and troubleshooting.
When Information May Be Shared
Information may be shared only where reasonably necessary to provide or support our services, process transactions, coordinate services, protect the website, or meet applicable legal requirements.
For example, an order may require relevant information to be handled by payment, hosting, communication or delivery-related service providers involved in completing or supporting the service.
Protecting Customer Information
ZanSpice Food takes reasonable steps to protect information used in connection with our website and services. However, no website, network, transmission or storage system can be guaranteed to be completely secure.
Keep your password and account credentials confidential. Contact us if you believe your account or order information has been used without authorization.
How Long Information Is Kept
Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer support, transaction records, security, dispute handling and applicable business or legal requirements.
Questions, Corrections & Privacy Requests
If you have a question about personal information you provided to ZanSpice Food, or believe information associated with you needs to be corrected, contact our customer care team. We may need to verify relevant details before acting on a request.
Third-Party Websites & Services
Our website may contain links to external websites or use services operated by other organizations. Their handling of information is governed by their own terms and privacy practices. ZanSpice Food does not control the privacy practices of independent third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services or privacy practices change. The current version published on this page will apply from the time it is posted unless otherwise stated.
Questions About This Privacy Policy?
For questions about this policy or information you have provided through ZanSpice Food, contact our customer care team.
Need More Information?
Contact us if you have questions about this Privacy Policy or information associated with your ZanSpice Food account or order.