Check Your Order
Check the products and packaging after receiving your order and identify the specific issue.
Customer Care
Returns & Refunds
Your satisfaction matters to ZanSpice Food. If you receive an incorrect, damaged, missing or otherwise problematic item, contact our customer care team as soon as possible so we can review the issue and assist you.
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Contact us
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Share order details
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We review the issue
Need Help?
Talk to Our Team
Have your order number or payment reference ready so our team can identify your order quickly.
+255 782 246 286
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Please keep the affected product and its packaging available while your request is being reviewed.
Customer Support
Contact Us →
Something Wrong With Your Order?
Contact ZanSpice Food with your order details and a clear description of the problem. Our team will review the information and advise you on the appropriate next step.
Returns & Refunds Guide
How We Handle Order Issues
Follow these simple steps if there is a problem with a product or order you received from ZanSpice Food.
Contact Us
Call or WhatsApp customer care and explain what happened with your order.
We Review It
Our team reviews your order information and the details you provide about the affected item.
Resolution
Once reviewed, our team will advise you about the appropriate return, replacement or refund resolution where applicable.
Report an Issue
When Should You Contact Us?
Please contact our customer care team if you believe there is a problem with the order you received.
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Incorrect Product
The item received is different from the item confirmed in your order.
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Damaged Product
The product or its packaging arrived damaged and requires review.
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Missing Item
A product shown in your confirmed order was not included in the delivery.
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Product Concern
You notice another issue that you believe our team should review.
What to Provide When Contacting Us
Providing clear information helps our customer care team understand and review your request.
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Full Name
Tell us the name associated with the order.
02
Order Number or Payment Reference
This helps us identify the relevant transaction and order.
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Product Information
Tell us which product has an issue and what went wrong.
04
Photos Where Helpful
For damaged or incorrect products, clear photos can help our team understand the issue.
Important Information About Food Products
ZanSpice Food sells food, grocery and related products. For food-safety and quality reasons, some opened, used, consumed or improperly stored products may not be suitable for return.
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Please contact us before returning a product.
Do not send or return an affected food product without first speaking with our customer care team. We will review the circumstances and provide the appropriate instructions.
Returns, Replacements & Refunds
Each request is reviewed using the order information and circumstances provided. Where a return, replacement or refund is appropriate, our customer care team will explain the next steps.
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Return
If a return is appropriate, our team will provide instructions for the affected product.
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Replacement
Where appropriate, our team may arrange or advise you about a replacement.
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Refund
Where a refund is approved, our team will provide the relevant information for the approved resolution.
Please Keep Your Order Information
Keep your order number, payment confirmation and other relevant order information until you are satisfied that your order has been completed correctly.
If you contact us about an order, these details can help our customer care team locate the order and assist you.
Still Need Help?
Our Customer Care Team Is Ready to Assist
Have your order details ready and contact ZanSpice Food by phone or WhatsApp.