@extends('frontend.layouts.app')

@section('title', 'Frequently Asked Questions | ZanSpice Food')
@section('meta_description', 'Find answers about ZanSpice Food orders, payments, delivery, returns, refunds, customer accounts and customer care in Zanzibar.')

@section('content')
<section class="fq-hero">
    <div class="container">
        <div class="fq-hero-grid">
            <div>
                <span class="fq-eyebrow">Customer Care & Help Centre</span>
                <h1>Frequently Asked Questions</h1>
                <p>
                    Find clear answers about shopping, payments, delivery, returns, refunds,
                    customer accounts and getting help with your ZanSpice Food order.
                </p>
                <div class="fq-actions">
                    <a href="{{ url('/shop') }}" class="fq-btn fq-btn-light">Shop Now</a>
                    <a href="{{ url('/contact') }}" class="fq-btn fq-btn-outline">Contact Us</a>
                </div>
            </div>

            <div class="fq-summary-card">
                <span>FAQ at a Glance</span>
                <h2>Quick Answers, Simple Help</h2>
                <p>Browse the main customer-care topics and open any question for a clear answer.</p>
                <div class="fq-summary-row"><strong>01</strong><span>Shopping & Orders</span></div>
                <div class="fq-summary-row"><strong>02</strong><span>Payments</span></div>
                <div class="fq-summary-row"><strong>03</strong><span>Delivery</span></div>
                <div class="fq-summary-row"><strong>04</strong><span>Returns, Accounts & Support</span></div>
            </div>
        </div>
    </div>
</section>

<section class="fq-notice">
    <div class="container">
        <div class="fq-notice-inner">
            <div class="fq-notice-icon">?</div>
            <div>
                <span>Need Help?</span>
                <h2>Start With the Questions Below</h2>
                <p>If your question is about an existing order, keep your order number or payment reference ready when contacting customer care.</p>
            </div>
        </div>
    </div>
</section>

<section class="fq-content">
    <div class="container">
        <div class="fq-layout">
            <main class="fq-main">

                <section class="fq-card" id="shopping-orders">
                    <span class="fq-kicker">01 — Shopping & Orders</span>
                    <h2>Placing and Managing an Order</h2>
                    <p>Use the questions below for help with browsing products, creating an account and placing an order.</p>

                    <div class="fq-accordion">
                        <details class="fq-item" open>
                            <summary>How do I place an order on ZanSpice Food?</summary>
                            <div class="fq-answer">
                                <p>Visit our Shop, choose the products you want, add them to your cart, then continue to checkout. Review your order information carefully before completing payment.</p>
                                <a href="{{ url('/shop') }}">Browse Products →</a>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>Do I need an account to place an order?</summary>
                            <div class="fq-answer">
                                <p>Yes. Checkout is available to signed-in customers so your order can be associated with your customer account and managed correctly.</p>
                                <div class="fq-inline-links">
                                    <a href="{{ url('/login') }}">Login</a>
                                    <a href="{{ url('/register') }}">Create Account</a>
                                </div>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>Can I change my order after placing it?</summary>
                            <div class="fq-answer">
                                <p>Contact customer care as soon as possible. Whether a change can be made depends on the current status of the order. Please provide your order number when contacting us.</p>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>What should I do if I cannot find a product?</summary>
                            <div class="fq-answer">
                                <p>Use the website search or browse the available categories. If you still cannot find the product you need, contact our team and we will assist with the information available to us.</p>
                            </div>
                        </details>
                    </div>
                </section>

                <section class="fq-card" id="payments">
                    <span class="fq-kicker">02 — Payments</span>
                    <h2>Paying for Your Order</h2>
                    <p>Payment information is shown during checkout. Keep your payment confirmation or reference after making a payment.</p>

                    <div class="fq-accordion">
                        <details class="fq-item">
                            <summary>How can I pay for my order?</summary>
                            <div class="fq-answer">
                                <p>The payment options currently available to you are shown during checkout. Follow the checkout instructions and complete payment using one of the available methods.</p>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>How do I know whether my payment was successful?</summary>
                            <div class="fq-answer">
                                <p>After completing payment, follow the payment result shown by the checkout process. Keep your payment confirmation or reference. If your payment status is unclear, contact customer care before making another payment for the same order.</p>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>What should I do if payment fails or is interrupted?</summary>
                            <div class="fq-answer">
                                <p>Check the payment result first. If you are unsure whether money was deducted, keep the payment reference and contact us so the order can be checked before attempting another payment.</p>
                            </div>
                        </details>
                    </div>
                </section>

                <section class="fq-card" id="delivery">
                    <span class="fq-kicker">03 — Delivery</span>
                    <h2>Receiving Your Order</h2>
                    <p>Delivery is coordinated using the order and contact information you provide.</p>

                    <div class="fq-highlight">
                        <strong>Free delivery</strong>
                        <p>Paid orders above TZS 50,000 qualify for free delivery.</p>
                    </div>

                    <div class="fq-accordion">
                        <details class="fq-item" open>
                            <summary>Do you offer free delivery?</summary>
                            <div class="fq-answer">
                                <p>Yes. Paid orders above TZS 50,000 qualify for free delivery. The order must be successfully paid and above the qualifying amount.</p>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>How is delivery arranged after payment?</summary>
                            <div class="fq-answer">
                                <p>After payment, the ZanSpice Food team may call you to confirm the delivery information and coordinate the order. You can also call or WhatsApp us if you need to provide or confirm delivery details.</p>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>What information should I provide for delivery?</summary>
                            <div class="fq-answer">
                                <p>Make sure your name, phone number and delivery information are accurate. When speaking with customer care, keep your order number or payment reference available as well.</p>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>Where can I read the full delivery information?</summary>
                            <div class="fq-answer">
                                <p>Visit our Delivery Information page for guidance on delivery coordination and how to contact the ZanSpice Food team.</p>
                                <a href="{{ url('/delivery-information') }}">Delivery Information →</a>
                            </div>
                        </details>
                    </div>
                </section>

                <section class="fq-card" id="returns-refunds">
                    <span class="fq-kicker">04 — Returns & Refunds</span>
                    <h2>Problems With an Order</h2>
                    <p>Contact customer care if you receive an incorrect, damaged, missing or otherwise problematic item.</p>

                    <div class="fq-accordion">
                        <details class="fq-item">
                            <summary>What should I do if I receive the wrong product?</summary>
                            <div class="fq-answer">
                                <p>Contact customer care and provide your order details together with information about the product received. Keep the affected product and packaging available while the issue is reviewed.</p>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>What if an item is damaged or missing?</summary>
                            <div class="fq-answer">
                                <p>Contact us as soon as possible with your order number or payment reference. Explain which item is damaged or missing. Clear photos can be helpful where there is visible damage.</p>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>Can food products be returned?</summary>
                            <div class="fq-answer">
                                <p>Because ZanSpice Food sells food, grocery and related products, some opened, used, consumed or improperly stored products may not be suitable for return. Contact customer care before returning any product so your case can be reviewed.</p>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>Will I automatically receive a refund when I report a problem?</summary>
                            <div class="fq-answer">
                                <p>No. Each request is reviewed using the order information and circumstances provided. Where a return, replacement or refund is appropriate, our team will explain the applicable next steps.</p>
                                <a href="{{ url('/returns-refunds') }}">Returns & Refunds Guide →</a>
                            </div>
                        </details>
                    </div>
                </section>

                <section class="fq-card" id="account-privacy">
                    <span class="fq-kicker">05 — Account & Privacy</span>
                    <h2>Your Customer Account</h2>
                    <p>Use the account and privacy guidance below if you need help with login, password recovery or your customer information.</p>

                    <div class="fq-accordion">
                        <details class="fq-item">
                            <summary>I forgot my password. What should I do?</summary>
                            <div class="fq-answer">
                                <p>Use the Forgot Password page from the customer login area and follow the password recovery instructions associated with your account.</p>
                                <a href="{{ url('/forgot-password') }}">Reset Password →</a>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>Why do you ask for my contact information?</summary>
                            <div class="fq-answer">
                                <p>Information such as your name, email and phone number can be required to operate your account, process orders, communicate about purchases and coordinate customer support or delivery.</p>
                                <a href="{{ url('/privacy-policy') }}">Privacy Policy →</a>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>How can I keep my account secure?</summary>
                            <div class="fq-answer">
                                <p>Use a strong password, keep your login details private and avoid sharing your account credentials with other people. Contact us if you believe there is a problem involving your account.</p>
                            </div>
                        </details>
                    </div>
                </section>

                <section class="fq-card" id="store-support">
                    <span class="fq-kicker">06 — Store & Support</span>
                    <h2>Contacting ZanSpice Food</h2>
                    <p>Our customer care team can assist with orders, payment questions, delivery information and product concerns.</p>

                    <div class="fq-accordion">
                        <details class="fq-item">
                            <summary>How can I contact customer care?</summary>
                            <div class="fq-answer">
                                <p>Call or WhatsApp ZanSpice Food on <strong>+255 782 246 286</strong>, or use the Contact Us page to send a message through the website.</p>
                                <div class="fq-inline-links">
                                    <a href="tel:+255782246286">Call</a>
                                    <a href="https://wa.me/255782246286?text=Hello%20ZanSpice%20Food%2C%20I%20need%20customer%20care%20assistance." target="_blank" rel="noopener noreferrer">WhatsApp</a>
                                    <a href="{{ url('/contact') }}">Contact Page</a>
                                </div>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>Where is ZanSpice Food located?</summary>
                            <div class="fq-answer">
                                <p>ZanSpice Food is located at <strong>Ba West Darajani Souk, Zanzibar, Tanzania</strong>.</p>
                                <a href="https://www.google.com/maps/search/?api=1&query=ZanSpice%20Food%20Ba%20West%20Darajani%20Souk%20Zanzibar" target="_blank" rel="noopener noreferrer">Open Google Maps →</a>
                            </div>
                        </details>

                        <details class="fq-item">
                            <summary>Where can I read the website terms?</summary>
                            <div class="fq-answer">
                                <p>Our Terms & Conditions page explains important information applicable to use of the ZanSpice Food website and services.</p>
                                <a href="{{ url('/terms-conditions') }}">Terms & Conditions →</a>
                            </div>
                        </details>
                    </div>
                </section>

                <section class="fq-card fq-contact" id="contact-help">
                    <span class="fq-kicker">07 — Contact ZanSpice Food</span>
                    <h2>Still Have a Question?</h2>
                    <p>If you cannot find the answer you need, contact our customer care team directly.</p>
                    <div class="fq-contact-grid">
                        <a href="tel:+255782246286"><small>Phone</small><strong>+255 782 246 286</strong></a>
                        <a href="mailto:info@zanspicefood.com"><small>Email</small><strong>info@zanspicefood.com</strong></a>
                        <div><small>Location</small><strong>Ba West Darajani Souk, Zanzibar, Tanzania</strong></div>
                    </div>
                </section>
            </main>

            <aside class="fq-sidebar">
                <div class="fq-side-card fq-side-green">
                    <span>Frequently Asked Questions</span>
                    <h3>Quick Navigation</h3>
                    <nav>
                        <a href="#shopping-orders">Shopping & Orders <b>→</b></a>
                        <a href="#payments">Payments <b>→</b></a>
                        <a href="#delivery">Delivery <b>→</b></a>
                        <a href="#returns-refunds">Returns & Refunds <b>→</b></a>
                        <a href="#account-privacy">Account & Privacy <b>→</b></a>
                        <a href="#store-support">Store & Support <b>→</b></a>
                    </nav>
                </div>

                <div class="fq-side-card">
                    <span>Customer Care</span>
                    <h3>Helpful Links</h3>
                    <nav>
                        <a href="{{ url('/contact') }}">Contact Us <b>→</b></a>
                        <a href="{{ url('/delivery-information') }}">Delivery Information <b>→</b></a>
                        <a href="{{ url('/returns-refunds') }}">Returns & Refunds <b>→</b></a>
                        <a href="{{ url('/privacy-policy') }}">Privacy Policy <b>→</b></a>
                        <a href="{{ url('/terms-conditions') }}">Terms & Conditions <b>→</b></a>
                    </nav>
                </div>

                <div class="fq-side-card">
                    <span>Need Assistance?</span>
                    <h3>Customer Care</h3>
                    <p>Contact ZanSpice Food if you need help with an order, payment, delivery or product issue.</p>
                    <a class="fq-phone" href="tel:+255782246286">+255 782 246 286</a>
                    <a class="fq-whatsapp" href="https://wa.me/255782246286?text=Hello%20ZanSpice%20Food%2C%20I%20need%20help." target="_blank" rel="noopener noreferrer">WhatsApp Customer Care</a>
                </div>
            </aside>
        </div>
    </div>
</section>

<section class="fq-final">
    <div class="container">
        <div>
            <span>ZanSpice Food Customer Care</span>
            <h2>Still Need More Help?</h2>
            <p>Contact us if your question is not answered above. For order-related support, keep your order number or payment reference ready.</p>
        </div>
        <a href="{{ url('/contact') }}">Contact Customer Care →</a>
    </div>
</section>

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@endsection